Frequently Asked Questions
Find answers to common queries about orders, returns, products, and support at Mango Semiconductors (India) Pvt. Ltd.
Viewing & Changing Orders
Q: Where is my order?
A: You can track your recent orders by emailing us at help@mangosemiconductors.com and keep it in CC dispatch@mangosemiconductors.com.
Q: Can I speak to someone about my order?
A: Yes. Call +91 (120) 4238670 or email help@mangosemiconductors.com and keep it in CC dispatch@mangosemiconductors.com. (Mon–Fri, 10:0 AM–6:00 PM).
Q: What if a product is damaged in delivery?
A: Please contact us immediately at help@mangosemiconductors.com and keep it in CC dispatch@mangosemiconductors.com. with photos and order details.
Q: Can I cancel an order?
A: Orders are processed quickly, but you can still contact us to request a cancellation or return if applicable.
Returning a Product
Q: How can I return a product?
A: To initiate a return, request a Return Material Authorization (RMA) by emailing help@mangosemiconductors.com and keep it in CC dispatch@mangosemiconductors.com. Our team will guide you through the process.
Placing Orders
Q: What is a product lead time?
A: Lead time indicates the estimated duration before an out-of-stock item is restocked and ready for delivery.
Q: What does backorder mean?
A: When a product is temporarily unavailable due to high demand, it’s placed on backorder and shipped when available.
Q: How do I apply a voucher code?
A: On the checkout page, enter your voucher code in the “Apply Code” field. The discount will appear instantly if valid.
Q: When will my order be shipped?
A: Orders placed before 12 PM ship the same day. Orders after 12 PM are processed the next business day.
Product Information
Q: How can I get technical support for a product?
A: Email our technical team at pm2@mangosemiconductors.com and keep it in CC pm3@mangosemiconductors.com for any component or product-related queries.
Q: How to search for and order products?
A: Visit our website mangofy.in, search for the parts you need, sign up to create an account, and log in to place your order.
My Account
Q: How can I reset or change my password?
A: Go to My Account → Change Password or use the “Forgot Password” option on the login page.
Q: How can I update my billing or shipping address?
A: Log in to your account and update the address in the Address Book section. You can also email marketing@mangosemiconductors.com for assistance.
